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Disagreement with the rules arises either when the rules really do not facilitate the success of the activity or when employees simply do not understand why they are necessary, important, or reasonable. In both of these situations, the administration is in error, since in people management it should be understood that no matter why a rule is imposed, it is important to know what people think about it.

In my archives I recently came across one of the policies written fifteen years ago. It was a policy about discounts for customers. To be honest, when I read this document, I felt ashamed. There was not a single word in it about why this policy was even needed, what problems it addressed, or how it facilitated the work of the company. It is not surprising that in those days I experienced many difficulties as chief executive. It took a lot of effort to overcome employee disagreement with my instructions. If I, as a company employee, had received such a document imposing a new rule from the chief executive, I myself would have had a lot of questions and disagreements about it.