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ssss1. “Government websites have changed the way governments communicate with their citizens. They are proactive in requesting information and opinions from the citizens using Web 2.0 and other interactive tools. E-services and e-solutions cut across the departments and ministries in a seamless manner, information, data and knowledge is transferred from government agencies through integrated applications. Governments have moved from a government-centric to a citizen-centric approach, where e-services are targeted to citizens through life cycle events and segmented groups to provide tailor-made services. Governments create an environment that empowers citizens to be more involved with government activities to have a voice in decision-making”. United Nations E-Government Survey 2014. E-Government for the Future We Want, https://publicadministration.un.org/egovkb/en-us/reports/un-e-government-survey-2014 (consultada por última vez el 22 de julio de 2021), p. 195.

ssss1. Se consideran servicios transaccionales: solicitar acta de nacimiento, permiso de construcción, licencia comercial, certificado de defunción, licencia de conducir, permisos ambientales, vacantes gubernamentales en línea, el registro del título de propiedad, certificado de matrimonio, tarjeta de identificación personal, programas de protección social o visa; declarar a la policía; pagar multas, los servicios públicos (agua, gas, electricidad); registrar una empresa o un vehículo con motor; presentar cambio de dirección, impuesto sobre la renta o impuesto al valor añadido. United Nations E-Government Survey 2020 Digital Government in the Decade of Action for Sustainable Development With Addendum on COVID-19 Response. https://publicadministration.un.org/egovkb/en-us/Reports/UN-E-Government-Survey-2020 (consultada por última vez el 22 de julio de 2021), p. 25.