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Table 2. Skills developed and associated with communication competence.

Skills associated with the communication competence Convey your message to obtain an assertive response Produce a clear, concise, genuine and personal innovation message for your interlocutors Communicate in oral, written, virtual and visual form in an effective way: project drafting, reports, conferences, presentations, etc. Analyse your audience or interlocutors to understand how to connect with their values and point of view Identify potential or current breaks in communication Demonstrate ability to overcome communication problems and barriers Demonstrate empathy Detect and manage emotions and affective links Demonstrate active listening skills leading to valid discussion exchange Communicate constructively in different environments

Source: own creation.

It is the process by which individuals respond respectfully and effectively to people of all cultures, languages, classes, races, ethnic backgrounds, religions, and other diversity factors in a manner that recognizes, affirms, and values the worth of individuals, families, and communities and protects and preserves the dignity of each.