Читать книгу La educación digital en el ámbito universitario. Un enfoque 360 онлайн

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This chapter contains the analysis carried out on the techno-pedagogical support system for both students and teachers in the university environment. Thus, a case analysis is presented focused on the experience of a medium-sized Spanish university, with more than 12,000 undergraduate and graduate students per year. Of the total number of students, more than 7,000 study in virtual and hybrid modality, and a teaching community of approximately 1,000 teachers. On the one hand, the level of satisfaction with the support system of both students and teachers has been studied in the last four academic years (2017-2018; 2018-2019, 2019-2020 and 2020-2021). On the other, the point of view of the professionals in charge of directing the techno-pedagogical support systems has been analyzed.

To carry out the research, a mixed methodology based on the articulation for triangulation has been applied, in which qualitative and quantitative techniques have been combined. In this way, a survey has been carried out among the students of each of the indicated courses, with a total participation of 3,225 students, and the teaching staff, with a total of 781 responses. The results of the surveys have been contrasted with the opinion of the professionals in charge of carrying out the accompaniment, through a discussion group in which twelve experts in digital education have participated. After the quantitative and qualitative analysis, it is concluded that the level of satisfaction of both students and teachers is very high, assessing the closeness and the human accompaniment are very positive. The professionals who work in the teco-pedagogical support system agree on this factor, including as a central element of the care system the personalization and “humanization” of the teaching and learning processes mediated by technologies.